Return Policy
At parfum.sa, we aim to provide a smooth and fair shopping experience for all our customers. Please read our return policy carefully.
Return Eligibility
We accept return requests under the following conditions:
- The item must be unused and in its original packaging.
- Return request must be submitted within 7 days from the date of receiving the order.
- Items that show signs of use or damage caused after delivery are not eligible for return.
Return Options
We offer flexible solutions depending on customer preference:
Return & Refund
- Customers may return the product and receive a refund.
- Online payments: Refund is issued to the original payment method.
- Cash on Delivery (COD): Refund is issued as store credit.
- Shipping fees will be deducted from the refund amount unless the item is defective or incorrect.
Store Credit (Recommended)
- Customers can choose to receive store credit instead of a refund.
- Store credit includes a bonus value as a goodwill gesture.
- Credit can be used on any future purchase on parfum.sa
Keep the Product & Partial Refund
- Customers may choose to keep the product and receive a partial refund for faster resolution.
- Refund ranges between 30% to 60%, depending on the case evaluation.
- This option helps avoid return shipping and speeds up the process.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Please contact us within 24 hours of delivery.
- Share clear photos or videos of the issue.
- We will provide a replacement or full refund at no extra cost.
Processing Time
- Refunds are processed within 7-14 business days after approval.
- Store credit is issued within 24 hours.
Important Notes
- Shipping fees are non-refundable unless the error is from our side.
- Each return request is reviewed individually to ensure fairness.
- Parfum.sa reserves the right to decline requests that do not meet the return conditions.
Contact Us
For any return or refund requests:
WhatsApp: +966 53 736 1515
Email: care@parfum.sa
